Website SYSPRO
SYSPRO is a leading, global Enterprise Resource Planning (ERP) software provider specializing in key manufacturing and distribution industries. For over 40 years, SYSPRO’s team of specialists have continued to address unique industry needs and enable customers to easily adapt and grow. The solution is scalable and can be deployed in the cloud, on-premise, or both, and accessed via the web on any device to provide customers with choice and flexibility.
The Technical Support Analyst evaluates, troubleshoots and resolves faults and reported events.
Key Responsibilities
- Evaluates, troubleshoots and resolves faults and reported events;Liaises with the software development team and SYSPRO Regional Offices;
- service delivery and information sharing regarding event resolution at a regional level;
- Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations and upgrades.
Requirements:
- Requires a Senior Certificate or NQF 4 equivalent; With Mathematics about 60% or Maths Lit above 80%
- Relevant Support Certifications would be advantageous.
Knowledge
Any knowledge of the following would be adventageous:
- SYSPRO Architecture
- .NET User Controls
- VBScript,
- C#
- SYSPRO Reporting Services
- e.net Solutions
- Microsoft SQL Server
- SYSPRO Workflow
- Espresso
- Installations and Upgrades
- Customization
- Development Principles
- Technical Understanding (infrastructure issues related to Windows and servers)
- Microsoft SQL server
- SYSPRO ERP, Microsoft Office, Crystal reports, Wyn Reporting
Skills required
- Organized
- Ability to manage tight deadlines
- Strong interpersonal skills
- Ability to work efficiently in a broad cultural spectrum
- Communication skills
- Problem-solving ability
- Team Player
- Willingness to learn
- Self-starter
- Motivated to find customer solutions
