• We are seeking an Account Manager who thrives on building successful businesses by ensuring smooth coordination across campaigns and maintaining excellent client relationships. In this role, you’ll become the glue between internal teams and external clients, ensuring every project runs smoothly while delivering results that exceed expectations. If you are solutions-oriented, highly organised, and passionate about building great brands, this role is for you.

Responsibilities

• Coordinate campaigns and projects across teams, ensuring timelines and goals are met.
• Act as the main point of contact for clients, ensuring their needs are addressed efficiently.
• Plan and manage events, ensuring seamless execution within timelines and budget.
• Organise and maintain project updates on Trello, ensuring all teams stay aligned and tasks are completed on time.
• Ensure all marketing assets are saved and categorised systematically in the content library.
• Track and report lead generation metrics, providing insights to the marketing team.
• Support project documentation and budgeting, ensuring campaigns run efficiently.

What We’re Looking For

• 2+ years of experience in account or project management (experience in marketing is a bonus).
• Strong organisational and problem-solving skills with attention to detail.
• Familiarity with Trello or other project management tools.
• Exceptional communication skills, able to manage multiple clients and projects at once.
• A self-starter who takes ownership of tasks and aims to exceed expectations in every project.

Monthly KPI Targets:

• Project Completion Rate: 95% of projects delivered on time each month.
• Client Satisfaction: Maintain 90% positive feedback from clients on communication and management.
• Event Management: Successfully deliver 100% of scheduled events within budget and timelines.
• Documentation Accuracy: Ensure 100% of campaign reports and documentation are submitted on time.
• Lead Tracking: Report on 100% of campaign leads monthly.
• Collaboration Efficiency: Ensure smooth coordination for 95% of campaigns across teams.
• Asset Management: Ensure 100% of campaign assets are saved in the content library in a methodical, organised manner.
• Trello Management: Ensure all projects are updated and tracked effectively on Trello with 100% accuracy.